At the doctor's office

This might be a daunting moment for any host family. Please contact your Regional Manager as soon as possible if your student gets ill or injured and needs medical care—they will guide you on what to do. This section only applies to students with Erika coverage.

Student information

Provide the doctor’s office with your student’s first and last name as written on their passport. Do not include any middle or nicknames.


Routine care

Routine care, such as physicals, check-ups and inoculations, is NOT covered.


Prescriptions must be paid for up front by students. Afterwards, students can send in a claim form to Erika for reimbursement. Both the cash register receipt and the medication information label attached to the prescription must be included. Students will be reimbursed for most prescribed medications except for acne, birth control or medication they take for a preexisting condition. Over the counter medication is not covered by Erika.


Dental coverage is provided up to 200 Euro for non-accidental treatment. Wisdom tooth treatment is covered up to 500 Euro. Temporary treatment for an injury as a result of an accident is usually covered in full.

EF Boston's billing address

EF Education First – High School Exchange Year

One Education Street

Cambridge, MA 02141


For billing purposes, student's parents in their home country should be listed as the guarantor and host family details should be listed as the custodial parent(s).

Erika Sport

Please note that students with Erika are covered during all activities that are organised by their school. Erika Sport allows students to participate in risky sports and activities outside of their school curriculum (i.e., on their own, or with their host family) that would otherwise not be covered should injury occur, including: lacrosse, wrestling, martial arts, four wheeling, bungee jumping, skydiving, parachuting, white water rafting, jet skiing, snowmobiling, etc.


If your student is going to be participating in any of the above activities, or any organized sports outside of school, please confirm that they do have Erika Sport. For those who don't, encourage them to add this coverage otherwise they will not have coverage for these types of activities.

Going home for an emergency

Erika may cover a round-trip flight in case of death or grave illness of an immediate family member. The policy defines immediate family members as parents, legal guardians and siblings of the exchange student. Grandparents do not fall under the definition of immediate family.


If your student has a family emergency and wishes to return home, contact your RM, EF support staff and the appropriate assistance company listed on your student's insurance card.

Other topics

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